Outbound Call Center

Inside Sales Representative
Scotts Lawn Service - Parker, CO
Like a healthy lawn, Scotts LawnService is growing! And it's the perfect time for energetic, team oriented candidates to check us out. If you like working independently, with only general supervision, in a fast-paced team environment, Scotts is the perfect place for you. We offer excellent compensation-benefits plans and the excitement that's a daily part of playing on the best service team in the business.
Scotts LawnService is a division of The Scotts Company, LLC, the world's leading supplier and marketer of consumer products for do-it-yourself lawn and garden care. SLS was originally founded in 1997 to provide their products and services for customers who desire someone else to take care of their lawns for them. Fueled by acquisitions, we now have over 80 company owned service locations and over 80 franchise service locations across the United States.
Inside Sales Representatives work in an office environment as part of a team, and are responsible for making outbound calls to acquire new customers and answering inbound calls and new service requests from prospective customers. Follow up and a focus on customer service are key elements to up selling to existing customers and the retention of new sales.
As an associate of Scotts LawnService you will enjoy the following
Competitive Salary
Industry and Company Training
Advancement Opportunities
Full Range of Benefits that Include 401k & Discounted Stock Purchase Plan for Full Time associates
Essential functions of the job:
Expected to answer the customer's questions and detail our services on the initial call.
Performance will be measured on call center metrics.
Acts as the liaison between the customer and the Territory Service Representative, Outside Sales Representative and Managers.
Respond by phone to inquiries from potential and current customers regarding lawn, tree & shrub, pest and special service offerings. May perform outbound calls to gauge customer satisfaction, collect receivables or other outbound calls as deemed necessary by management.
Manage customer retention by handling cancellation calls, service and billing issues. May include assisting with routing issues.
Expected to gain knowledge of Scotts LawnService business.
Responsible for accurate data entry (ie. production invoices, new sales, account edits, etc.) and maintaining the quality of the data base.

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.